Service Request Authorization (SRA) UNDER WARRANTY: Service units under warranty will be shipped within 5-7 days upon receipt of product. (Warranty is void if damage is due to negligence, vandalism, or misuse. Any modifications made to the unit or harnessing is not the responsibility of JCM). OUT OF WARRANTY: $55.00 minimum labor charge per unit. Service units out of warranty, and costing less than $200.00 per unit, will be repaired and returned within 5-7 days upon receipt of product. Service/Repair General Price List   Service Type Fees Description Services Service Charge/Hour $55.00 Units are inspected for worn or damaged parts, cleaned and calibrated. Software Upgrade $25.00 Service Only Unit/Model Upgrade   Service charge plus cost of parts (i.e. harness, cpu)        Unit/Model Fees Description - who and how is an exchange done? Warranty? Exchanges WBA Head $75.00 When the repair cost of a unit is above the exchange rate we do an exchange if the customer requests it. This is only honored providing all is intact and not missing any parts. Units that are within the standard JCM warranty are always repaired. All other units can be exchanged and they will be given a 90 day Exchange Warranty. All exchanges are to be received as a complete unit. WBA Transport $75.00 DBV-SS Transport $75.00 DBV-200 Head $90.00 TSP-02 $125.00   * - Required Fields BILLING ADDRESS * NAME   * ADDRESS 1   ADDRESS 2   * CITY   * STATE   * ZIP   SHIPPING ADDRESS       SAME AS BILLING ADDRESS NAME   ADDRESS 1   ADDRESS 2   CITY   STATE   ZIP   RETURN INFORMATION * TECHNICAL CONTACT NAME   TELEPHONE   FAX   * E-MAIL   * RETURN PURCHASE ORDER #   METHOD OF PAYMENT     CREDIT CARD      NET 30 RETURN SHIP METHOD     GROUND   OVERNIGHT   2 DAY   WILL CALL   OTHER    * ITEMS FOR RETURN MODEL #  SERIAL #  FAILURE DESCRIPTION  SOFTWARE UPGRADE  YES    NO YES    NO YES    NO YES    NO